Training attrition references the % of people who leave at some point after starting training, but prior to entering …

The speed to proficiency curve expresses a relationship between the Average Handle Time for an employee when they begin …

Achieving Service Level

WFM teams strive to meet service level goals throughout every interval of the day, even when …

Onboarding costs are an important factor to consider when calculating the full financial impact that attrition has on an …

Length of training is the total time from beginning training class to an employee going into production. It is up to …

Dynamic Calculators, Visual Tools and Model Development

Organizations require effective layouts of information to …

A simple demand calculation leveraged across the industry to generate an approximate base FTE required is as follows: …

The annual cost associated with an employee’s pay and benefits. For calculating total impact of attrition, we …

Annual attrition is calculated as:

Attrition rate = (Number of employee separations / average number of employees) x …